Managed Services

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NEDSS Managed Services can drastically reduce your company overheads, cut down on staff man-hours and free up resources for additional duties company-wide. Our managed solutions also allow companies to benefit from centralised knowledgebase and the specialist expertise of our consultants and technicians.

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Description of Services

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Service Areas Description Frequency
General
 
Document software and hardware changes
 
Data backup and restore
 
Periodical reports – work accomplished, work in progress, etc.
Monthly or As requested
 
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99.9% Service Level

Servers Manage servers
 
Monitor all server services
 
Keep Service Packs, Patches and Hot fixes Current as per company policy
 
Check server event logs to identify potential issues
 
Exchange Server user/mailbox management
 
Monitor Active Directory & WINS replication
 
SQL server management
 
Run maintenance services on all drives
 
Scheduled off time server maintenance
 
Install supported software upgrades
 
Set up and maintain groups (account, admin, printers, sales, warehouse, etc)
 
Alert client to dangerous conditions
i. Memory running low
ii. Hard drive showing sign of failure
iii. Hard drive running out of disk space
iv. Controllers losing interrupts
v. Network cards reports unusual collision activity
 
Educate and correct user errors (deleted files, corrupted files, etc.)
 
Clean and prune directory structure, keep efficient and active
Ongoing or As needed
 
 
 
 
 

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Man hours saved

Devices Manage Routers, Switches, Firewalls and Desktops
 
Manage Network Printers
 
Manage other Networked Devices
 
Performance Monitoring/Capacity Planning
 
Remote PC Management/Help Desk
 
Remote Printer Management
 
Remote Network Management
 
Remote Server Management
 
Networking Monitoring
 
Onsite Labour
Ongoing or As needed
 
 
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Decreased IT Expenditure

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Minimised Downtime

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Reduced Implementation Times

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Packages 1 – 5 PCs with 1 Server [duplicator icon=”laptop” start=”0″ stop=”5″ max=”5″ direction=”right” style=”solid”]
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6 – 10 PCs / 2 Servers [duplicator icon=”laptop” start=”6″ stop=”10″ max=”10″ direction=”right” style=”simple”]

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11 – 20 PCs / 3 Servers [duplicator icon=”laptop” start=”10″ stop=”14″ max=”14″ direction=”right” style=”simple”]

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20+ PCs / 4+ Servers[duplicator icon=”laptop” start=”13″ stop=”16″ max=”16″ direction=”right” style=”simple”]

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Please contact us for pricing details
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