Managed IT Services

NEDSS Managed Services can drastically reduce your company overheads, cut down on staff man-hours and free up resources for additional duties company-wide. Our managed solutions also allow companies to benefit from centralised knowledge base and the specialist expertise of our consultants and technicians.

Description of Services

General
Frequency: Monthly or As requested

  • Document software and hardware changes
  • Data backup and restore
  • Periodical reports – work accomplished, work in progress, etc.

Servers
Frequency: Ongoing or As needed

  • Manage servers
  • Monitor all server services
  • Keep Service Packs, Patches and Hot fixes Current as per company policy
  • Check server event logs to identify potential issues
  • Exchange Server user/mailbox management
  • Monitor Active Directory & WINS replication
  • SQL server management
  • Run maintenance services on all drives
  • Scheduled off time server maintenance
  • Install supported software upgrades
  • Set up and maintain groups (account, admin, printers, sales, warehouse, etc)
  • Alert client to dangerous conditions

    • Memory running low
    • Hard drive showing sign of failure
    • Hard drive running out of disk space
    • Controllers losing interrupts
    • Network cards reports unusual collision activity
  • Educate and correct user errors (deleted files, corrupted files, etc.)
  • Clean and prune directory structure, keep efficient and active

Devices
Frequency: Ongoing or As needed

  • Manage Routers, Switches, Firewalls and Desktops
  • Manage Network Printers
  • Manage other Networked Devices
  • Performance Monitoring/Capacity Planning
  • Remote PC Management/Help Desk
  • Remote Printer Management
  • Remote Network Management
  • Remote Server Management
  • Networking Monitoring
  • Onsite Labour

Packages
Frequency: Please contact us for pricing details

  • 1 – 5 PCs with 1 Server
  • 6 – 10 PCs / 2 Servers
  • 11 – 20 PCs / 3 Servers
  • 20+ PCs / 4+ Servers

Get In Touch With Us Today

Our team of experts welcome the chance to answer your questions, get in touch with Nedss Communication today. Use our live chat or schedule a callback from our customer support team.

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